Our 14-Day Returns
At theperfumecraft.com.au, we want your shopping experience to be as delightful as our fragrances. That's why we offer a 14-day return policy, giving you two weeks from the moment your item arrives to request a return.
Eligibility for Returns
To be eligible for a return, your item should be in the same pristine condition as when it arrived, untouched and unused, with all original tags and in its original packaging. Make sure to hold onto your receipt or proof of purchase; it's your golden ticket.
Starting a Return
Ready to return an item? Simply reach out to us at support@theperfumecraft.com.au, and we'll guide you through the process. If your return request is approved, we'll send you a return shipping label and step-by-step instructions on where and how to send the package. Please note, we can only accept returns with prior approval – items sent back without notice won't be accepted.
Questions? Contact Us
If you have any queries or concerns about your return, our dedicated support team is here to assist. Just shoot us an email at support@theperfumecraft.com.au.
Damages and Issues
We take great care in ensuring the quality of your order. If, however, you receive a defective, damaged, or incorrect item, please inspect it upon arrival and contact us immediately. We're here to assess the situation and make things right.
Exceptions to Returns
While we strive to accommodate your return needs, there are certain items that can't be returned. This includes perishable goods (like food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (such as beauty products). We also can't accept returns for hazardous materials, flammable liquids, or gases. If you're unsure about a specific item, don't hesitate to get in touch.
Sale Items and Gift Cards
Unfortunately, we can't process returns for sale items or gift cards.
Exchanges
For a faster exchange process, the simplest way is to return the item you have, and once your return is accepted, make a separate purchase for the new item you desire.
Refunds
Once we receive and inspect your return, we'll promptly inform you whether the refund has been approved. If it's a go, you'll be automatically refunded through your original payment method in 30days. Keep in mind that it might take a bit of time for your bank or credit card company to process and post the refund.
Get in Touch
If you have any questions or need assistance regarding our refund policy, don't hesitate to contact our dedicated support team at support@theperfumecraft.com.au.
Contact Information
- Phone: +61434433875
- Business Hours: 10AM to 5PM AEST
Your satisfaction is our utmost priority, and we're here to make your shopping experience seamless and fragrant. Thank you for trusting theperfumecraft.com.au, and we can't wait to serve you.