LAST UPDATED: 11/10/2023
G'day from The Perfume Craft, your go-to destination for all things fragrant! This Privacy Policy is our way of letting you know how we handle your personal information at www.theperfumecraft.com.au (the "Site"). We'll cover what we collect, how we use it, and when we might share it with others. It's important stuff, so please take a moment to read through it. By using our Services, you're agreeing to what's laid out here. If you're not on board, please don't use our Services.
Changes to This Privacy Policy
Sometimes, we might need to tweak our Privacy Policy – maybe because of new laws, or just to keep things up to date. When we do, we'll post the updated version on the Site and make sure it's clear when it was last updated.
How We Collect and Use Your Personal Information
Our aim is to provide you with fantastic services, and to do that, we need to collect and use some of your personal information. How we use this info depends on how you interact with us. We might use your data to communicate with you, provide our Services, comply with the law, or protect our rights and the rights of other users.
What Personal Information We Collect
When we talk about "personal information," we mean information that can be linked back to you. Here's what we might collect:
Information You Give Us Directly:
- Basics like your name, address, phone number, and email.
- Details related to your orders, such as billing and shipping addresses, payment confirmations, and contact information.
- Account info, including your username, password, and security questions.
- Shopping details, like the items you view, add to your cart, or save to your wishlist.
- Any info you provide when contacting our customer support.
Some parts of our Services might require you to give us this information. If you don't provide it, you might not be able to use those parts of our Services.
Information We Collect through Cookies: We use cookies and similar technologies to gather data about how you use our Site. This might include device and browser info, network details, your IP address, and other info about how you interact with our Services.
Information We Get from Third Parties: We might also get info about you from third parties, like:
- Companies that support our Site and Services, such as Shopify.
- Payment processors who help us with transactions and fulfill your orders.
- When you visit our Site or interact with our Services, we (or third parties we work with) might collect certain info using tracking technologies like pixels, web beacons, and cookies.
This data from third parties will be handled following this Privacy Policy. We're not responsible for how accurate their info is, or for their privacy practices. For more on this, check out the "Third Party Websites and Links" section.
How We Use Your Personal Information
- Providing Products and Services: We use your info to give you the Services you love – processing payments, fulfilling orders, sending notifications, and managing your account, to name a few.
- Marketing and Advertising: We use your data to send you marketing and promotional materials via email, text, or mail, and to show you ads that match your interests.
- Security and Fraud Prevention: We use your info to keep things safe and secure. If you have an account with us, it's your responsibility to keep your login details safe.
- Communicating with You: Your info helps us provide customer support and improve our Services. We want to be responsive and offer the best experience.
Cookies
We use cookies on our Site to improve your experience and run analytics. To learn more about the cookies we use with Shopify, check out https://www.shopify.com/legal/cookies. Cookies help us remember your actions and preferences, analyze user interactions, and enhance our Services. You can manage your cookie settings through your browser. Just remember that disabling cookies might affect your user experience and certain features.
How We Disclose Personal Information
Sometimes we need to share your personal information for specific purposes, like:
- Working with vendors and third parties who provide services to us, such as IT management, payment processing, data analytics, and more.
- Partnering with businesses and marketing partners, including Shopify, to provide services and advertising. Their use of your information will follow their own privacy notices.
- Sharing your info when you ask us to, or when you give us consent, like when we ship your orders or use social media integrations.
- Sharing your info within our corporate group for legitimate business purposes.
- In some situations, like during a business transaction, to comply with legal requirements, to protect our rights and our users, or as part of our terms of service.
Over the past 06 months, we've disclosed these categories of personal information:
- Identifiers (like contact info, order and account details)
- Commercial information (including order and shopping info)
- Internet or network activity (such as Usage Data)
We don't use or disclose sensitive personal information to make inferences about you.
Category of Personal Information:
- Identifiers (like contact info, order and account details)
- Commercial information (such as product records and shopping info)
- Internet or network activity (like Usage Data)
Categories of Recipients:
- Business and marketing partners
User Generated Content
Our Services allow you to post user-generated content, such as product reviews. Keep in mind that any content you post on our Services will be public and accessible by anyone. We can't control who views your content or guarantee its privacy or security. You're responsible for the info you choose to share publicly.
Third Party Websites and Links
Our Site may have links to other websites or online platforms operated by third parties. If you go to these sites, make sure to check their privacy and security policies, as well as their terms and conditions. We can't guarantee the privacy or security of these sites, or the accuracy of the info you find there.
Children's Data
Our Services are intended for adults, so we don't knowingly collect personal information from children. If you're a parent or guardian and you think your child has provided us with their info, please contact us to request its deletion.
As of the Effective Date of this Privacy Policy, we don't have knowledge of sharing or selling personal information of individuals under 16 years of age.
Security and Retention of Your Information
No security measures are foolproof, so please don't share sensitive info through unsecure channels. We'll keep your info as long as needed to provide our Services, meet legal obligations, resolve disputes, enforce contracts and policies, and for other valid reasons.
Your Rights and Choices
Depending on your location, you might have rights related to your personal info. These include:
- Right to Access / Know: You can ask to access the personal info we have about you.
- Right to Delete: You can request that we delete your personal info.
- Right to Correct: You can ask us to correct inaccurate info.
- Right of Portability: You can request a copy of your personal info or have it transferred to a third party in certain situations.
- Right to Opt Out: You can opt out of "selling" your info or personalized advertising, where applicable.
- Right to Limit Use of Sensitive Personal Info: You can limit how we use sensitive personal info.
- Restriction of Processing: You can ask us to stop or restrict our processing of your info.
- Withdrawal of Consent: If we rely on your consent to process your info, you can withdraw it.
- Appeal: If we deny your request, you can appeal by replying directly to our denial.
- Manage Communication Preferences: You can opt out of marketing emails by using the unsubscribe option in our emails.
You can exercise these rights where indicated on our Site, or by contacting us. We won't treat you differently for using your rights. To respond to your request, we might need to verify your identity, like confirming your email or account info.
We don't share your personal information for targeted advertising if you enable the Global Privacy Control opt-out preference signal in your browser.
Complaints
If you have privacy-related complaints, get in touch with us through the provided contact details. If you're not satisfied with our response, you can reach out to your local data protection authority.
International Users
Your info might be transferred, stored, and processed outside your country, including in the United States. We follow recognized data protection mechanisms for such transfers, like Standard Contractual Clauses when needed.
Contact
Got questions about our privacy practices or this Privacy Policy?
Need to exercise your rights?
Feel free to email us at support@theperfumecraft.com.au,
give us a call at +61434433875, or drop us a line at:
The Perfume Craft,
9a Kulgoa Street, Leumeah, NSW-2560, Australia.
ABN: 50819863080
Business hours: 10 AM to 5 PM AEST.
At The Perfume Craft, we're committed to making your experience with us great, and that includes keeping your information safe and respecting your privacy.